Shipping policy
SHIPPING POLICY
ORDER PROCESSING & FULFILLMENT
DEOLUMA products are made to order. Once your order is placed and payment is successfully confirmed, it is sent for production and fulfillment.
Because each product is produced specifically for your order, processing time is separate from shipping time. Delivery estimates shown at checkout include the best available information at the time of purchase but are estimates and are not guaranteed delivery dates.
SHIPPING DESTINATIONS
DEOLUMA currently ships to eligible addresses within the United States only.
We do not currently offer international shipping. As DEOLUMA grows, additional shipping destinations may become available.
SHIPPING OPTIONS
Available shipping options and charges are displayed during checkout before payment is completed.
Our current shipping options for eligible U.S. orders include:
• US Flat Rate — $4.75
• US Express Rate — $9.99
Available shipping methods may depend on the product, fulfillment location, destination, carrier availability, and other fulfillment factors.
Shipping rates and available methods may be updated in the future. The shipping rate displayed and selected at checkout at the time an order is placed will apply to that order.
ESTIMATED DELIVERY
Orders require production time before shipment because DEOLUMA products are made to order.
Once an order has been fulfilled and shipped, delivery time depends on the selected shipping method, destination, carrier operations, weather conditions, holidays, and other circumstances outside our reasonable control.
Any estimated delivery date displayed during checkout or provided after purchase is an estimate and should not be considered a guaranteed delivery date.
TRACKING INFORMATION
When tracking is available, customers will receive tracking information after the order has been shipped.
Please allow time for the shipping carrier to activate and update tracking information after a shipping label has been created.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your address carefully before completing your purchase.
If you discover an error after placing your order, contact DEOLUMA as soon as possible. We will make reasonable efforts to assist you, but once an order has entered fulfillment or has shipped, we cannot guarantee that the shipping address can be changed.
Additional production and/or shipping charges may apply if an order must be reshipped because the customer provided an incorrect or incomplete address.
LOST, DELAYED, OR DAMAGED SHIPMENTS
If your order appears to be lost in transit, arrives damaged, or you experience another delivery problem, please contact DEOLUMA promptly.
Please provide your order number and any relevant information or photographs so that we can investigate the issue with our fulfillment and shipping partners.
Eligible lost or damaged shipment claims will be handled in accordance with our Return & Refund Policy.
DELIVERY MARKED AS DELIVERED
If tracking shows that your package was delivered but you cannot locate it, please first check the delivery area, household members, neighbors where appropriate, and any information provided by the shipping carrier.
If the package still cannot be located, contact us and we will assist you in reviewing the available shipment information.
MULTIPLE SHIPMENTS
In some cases, products within the same order may be fulfilled or shipped separately. If this occurs, you may receive more than one package and more than one tracking number for the same order.
CONTACT US
If you have questions about the shipping status of your order, please contact:
DEOLUMA
Email: deolumastore@gmail.com
Please include your order number when contacting us regarding an existing order.
Last updated: September 20, 2026