Refund policy
RETURN & REFUND POLICY
At DEOLUMA, every product is made to order especially for you. Because each item is produced specifically after an order is placed, we are unable to accept returns or exchanges for buyer's remorse, incorrect size selection, incorrect color selection, or change of mind.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
We want every DEOLUMA order to arrive exactly as intended. If your item arrives damaged, defective, misprinted, or if you receive an incorrect item, please contact us within 30 days of delivery.
To help us resolve the issue, please provide:
• Your order number
• A brief description of the problem
• Clear photos showing the issue
Once the issue has been reviewed and approved, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
SIZE & COLOR SELECTION
Because our products are made to order, we cannot offer returns, exchanges, or refunds when the wrong size or color was selected by the customer.
Please carefully review the size guide and product information before completing your purchase.
If you receive a size or color different from what you actually ordered, please contact us. We will review the issue and make it right.
ORDER CANCELLATIONS & CHANGES
We begin processing orders shortly after they are placed. If you need to change or cancel your order, please contact us as soon as possible.
Once an order has entered production, we may no longer be able to modify or cancel it.
INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us immediately. Once an order has shipped, we cannot guarantee that the address can be changed or that the package can be redirected.
Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.
LOST PACKAGES
If your package has not arrived and appears to be lost in transit, please contact us with your order number. We will investigate the shipment with our fulfillment and shipping partners and determine the appropriate resolution.
Claims regarding packages lost in transit should be submitted within 30 days of the estimated delivery date.
REFUNDS
When a refund is approved, it will be issued to the original payment method used for the purchase. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable unless the refund results from a damaged, defective, misprinted, incorrect, or otherwise eligible fulfillment issue.
DO NOT RETURN PRODUCTS WITHOUT CONTACTING US
Please do not send products back to the address shown on the package without contacting DEOLUMA first. Unauthorized returns may not be eligible for a refund or replacement.
CONTACT US
If you have any questions or experience a problem with your order, please contact us at:
DEOLUMA
Email: deolumastore@gmail.com
Please include your order number whenever contacting us about an existing order.
We appreciate your support of DEOLUMA and will always work to resolve legitimate order and fulfillment issues fairly and promptly.
Last updated: September 20, 2026